Frequently Asked Questions
Everything you need to know about your Viktor&Rolf experience.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for Haute Couture and Fragrances?
We offer a 14-day return window for most items. However, fragrances must be returned in their original sealed packaging, and custom-made pieces are final sale.
Do you offer international shipping?
Yes, Viktor&Rolf ships to a wide range of international destinations. Shipping costs and delivery timelines vary based on the destination country and selected shipping method.
How do I ensure I am purchasing authentic Viktor&Rolf products?
To guarantee authenticity, only purchase from our official website, Viktor&Rolf flagship boutiques, or authorized luxury retailers worldwide.
Which payment methods are accepted?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna in select regions.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within a very short window. Please contact our concierge team immediately for assistance.