Returns & Exchanges

Viktor&Rolf offers a sophisticated return process, allowing you to return unworn items in their original packaging within 14 days of delivery. We ensure that every request is handled with the same attention to detail as our avant-garde collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Signature Packaging

  Place the items, including all original tags and designer packaging, into the shipping box and include the completed return form.

• 3.
  Affix the Prepaid Label

  Securely seal the package and attach the prepaid shipping label provided in your original shipment or downloaded from our portal.

• 4.
  Dispatch and Refund

  Drop off your package at an authorized courier location; once received and inspected by our atelier, your refund will be processed within 7 business days.